NMS assists municipalities to develop and action procedures and processes that create a mutually beneficial payment culture which improves the regular payment of municipal accounts and includes, amongst others, the following
Municipal policies, by-laws and legislative framework reviews and updates
Consumer data reviews and assistance with data integrity
Indigent management and surveys
Billing process review
Receipt management
Credit control, including electricity cuts and water restrictions
• Debt collection, including the complete legal process;
• Cash flow and budget evaluations; Customercare programmes;
• Awareness campaigns; and
• Monitoring and evaluation.